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This is a list of frequently asked questions. Please read through these to see if your question may already be answered here.

You may also call us at:
561-752-4460
 SERVICE RELATED
What are your business hours?
What makes you different from other service companies?
• What is your guarantee?
• What areas do you service?
• Can we bring our computer to your shop for service?
What are your rates?
 COMPUTER QUESTIONS

Do you sell used computers?
Why is my computer running slow?
Why can't I get on the Internet?
Why can't I start my computer?
Why does my monitor stay blank?

Q: WHAT ARE YOUR HOURS?
A: We are available for a live person to answer the phone 24/7/365 (except for rare situations). Our regular business hours are from 9:00am to 6:00PM but, in an emergency, we can have someone available within 4 hours of any call.
Q: WHAT MAKES YOU DIFFERENT FROM OTHER SERVICE COMPANIES?
A:

Many other computer service companies sub-contract their work to part-time individual technicians, so there is no control over their qualifications. We only use full-time, qualified and experienced technicians.

While we are a local company, we have a large network of technicians available to consult with in those one-in-a-million type situations. No one person has all of the answers, but when we don't have the solution immediately, we can get it in a matter of minutes.

Computer Service Professionals provides the service and peace of mind you deserve. Call us today!

Q: WHAT IS YOUR GUARANTEE?
A: Labor is warranteed for 12 months. The labor warrantee only covers work performed during service and does not guarantee that additional problems will not occur after service. Parts are warranteed by the manufacturer.
Q: WHAT AREAS DO YOU SERVICE?
A: We service the greater Delray Beach area from Lake Worth to Boca Raton. If you need service out of this area, please call 561-752-4460 for availability information.
Q: CAN WE BRING OUR COMPUTER TO YOUR SHOP FOR SERVICE?
A: Our shop is a closed facility and we do not have a store front. However, we do have certified drop off locations in most areas that we service. Computers left at one of these locations before noon will be serviced the same day. Items left after noon will be serviced either the same day or the next day.
Service rates are lower when items are left at one of our drop off locations (see Rates below).
Q: WHAT ARE YOUR RATES?
A:

All rates are per hour except fixed rates.

Residential:

     On-site:...................................................$90 

     On-site evenings/weekends............$100 

     In-shop...................................................$60 

Business:

     On-site:.................................................$110 

     On-site evenings/weekends............$125 

     In-shop...................................................$75 

Fixed Rates:

    Tune-up..................................................$89 

     Restore Operating System..............$125 

    Copy data to CD/DVD..........................$50 (first disk, $25 each additional)  

Q: DO YOU SELL USED COMPUTERS OR PARTS?
A: We do not normally sell computers but occasionally have rebuilt and recertified computers for sale. Also, for new computers, we offer a buying program where we purchase your computer from your specifications at the best possible retail outlet.
We also do not usually sell parts but, if you are in need of a specific part and we have it in our inventory, we will be happy to sell it to you.
Q: WHY IS MY COMPUTER RUNNING SLOW?
A: There can be many causes for a computer to be running slow. The following are the main causes:

Hardware:
   
Not enough internal RAM (memory).
    Hard drive almost completely full.
    Hard drive about to fail.

Software:
    Computer in need of a tune-up. Click here for more info.
    Viruses. Click here for more info.
    Spyware. Click here for more info.
    Program error. A program that you installed is clogging up you system.
    Too many startup programs. Our tune-up will correct this.
    Anti-virus program or operating system running update.
    Anti-virus program performing scan.
Q: WHY CAN'T I GET ON THE INTERNET?
A: There are three main reasons why you can't get on the Internet:

1.  A problem with you ISP (internet Service Provider). They may be
     experiencing an outage or there is a problem with your modem. Before
    calling them, however, them next two items should be checked.

2. A problem with your router. If you have wireless capability, you have a
    router installed that may need to be re-configured or may have failed.

3. An error in your software. This might be from a problem with your
    browser, a configuration error, a software problem or a virus.

The best way to solve a problem with connecting to the Internet is to call us!
Q: WHY CAN'T I START MY COMPUTER?
A: 1. Nothing happens when I push the START  button.
    First, check that the computer is plugged in and there is power at the
    plug. If it still doesn't start, there is a hardware problem that requires
    a technician.

2. I get a message when starting up that the OS cannot be found or a
    similar message.
   
The most common cause of this is a bad hard drive. There are other
    causes, but none that a non-technician can solve.

3. I cannot remember my startup password.
    Call us and we can reset you startup password.

4. After entering my password, the system either hangs or takes a very
    long time to start.
    There are conflicting, bad or too many startup programs. Our tune-up will
    fix this.
Q: Why does my monitor stays black?
A: First, make sure that it is plugged in and there is power to the outlet. Then makes sure that it is connected securely to the computer. If this is not the problem, it is either a bad monitor or a problem in the computer. If the monitor is bad, it will probably be better to buy a new one that to try to have the old one repaired.
If the problem is in the computer, it is usually either a bad mother board or a bad video board. A video board is not too expensive to replace, but the mother board may be more.
 
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7127 Boscanni Drive • Boynton Beach, Florida 33437 • 561-752-4460
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